It is expected that tenants keep the property clean, and this is also a requirement of the tenancy agreement. Pay particular attention to:
All carpets need to be kept clean during a tenancy and it is recommended that carpets are professionally cleaned during your tenancy. We do not recommend the use of ‘do-it-yourself’ hire machines as some of these machines do not adequately remove moisture and can cause damage.
It is a requirement of your tenancy agreement to have carpets cleaned and returned to the same standard as when you moved into the property less fair wear and tear.
We insist that all repair requests are lodged in writing. You can lodge repair requests through your PropertyMe Tenant Portal.
Emergency items are those that could cause injury to a tenant, have a serious impact to a tenancy or can cause further damage to the property. these may include:
Please contact us immediately if you have any emergency repairs.
After hour emergencies
Should an emergency repair be required after hours then you need to text the problem to 0455050629.
If you have misplaced your keys during business hours you may contact our office to retrieve the spare set. If you misplace your keys after hours, you will need to contact a locksmith to assist you back into the property (this is at the tenants expense).
WARNING! Most modern window flyscreens can only be removed from the inside of the property and attempting to remove them from the outside will result in damage. If flyscreens are damaged through incorrect removal or tenant damage, they will be replaced at the tenants expense.
If property damage has occurred, you are obligated to let us know immediately, or on the next business day if occurring on a weekend or public holiday.
Noise or disruption
Care must be taken to ensure you do not infringe or disrupt your neighbours with noise. Noise such as loud music or parties can disrupt a neighbours right to peace and quiet enjoyment of their residence.
In units and apartments, particular care must be taken with respect to noise due to the close proximity of other properties. This also includes your obligation to ensure your visitors are not disrupting neighbours.
Filters and intake vents need to be regularly cleaned to ensure there is no build-up of dirt or dust. Please note that if a fault occurs which is deemed to be caused by filters or vents not being kept clean, the costs to rectify the damage may be charged to the tenant.
If you believe for any reason that smoke alarms installed at your property are not working and you have changed the batteries but this didn’t help, let us know immediately.
We conduct routine inspections at the property approximately every 3 – 4 months. The purpose is to provide a report to the owner about the condition of the property, and also to check for any maintenance or repairs so we can provide recommendations to the owner.
Routine inspections involve taking photos showing the condition of the property and any damage or repairs required. This involves taking photos inside the property as well as the gardens and yard areas.
What we look for at inspections:
Inside the property
Outside the property
If you have an approved pet
It is crucial that you have your own contents insurance!
It is important to note that should your possessions be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages etc) your possessions are not insured by the owner.
In all the cases the landlords insurance will not cover your damages. It is important that renters maintain their own contents insurance policy. Please contact your insurer for specific details on your insurance and what they cover.
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